3-5 Business Days Delivery Service with UPS Ground

  • Orders up to $99.99 - Postage $19.99 
  • Orders $100 & Over - Free Postage 


If you are not happy with your purchase, then we would be happy for you to return the item within 14 days from date of receipt (providing the product has not been opened). The cost of the return will need to be covered by yourself on the terms that there is no fault or mistake made by the seller. Please contact the customer services department with photos of the unopened unwanted item to be advised through the returns process before you send you purchase back.

If you have received a faulty item, you are eligible for a full refund with 30 days of receipt of the item. Please contact to be advised on the return for refund process. If you bring our attention to a fault outside the 30 day period you are eligible for a replacement - the warranty period for our hot tubs are as follows:
  • 1 year for the heater unit/pump
  • 6 months for the spa liner itself
Please contact in order to be advised through this process.

In the unlikely event that your order or items within it are damaged, you may return them to us for a full refund. You must notify us within 14 working days. 

Please note, as stated in distance selling regulations, we cannot accept returns of Spas or SPA Accessories if you have opened the seal, with the exception of items that are faulty on arrival.