USA MAINLAND

Orders Up To $199.99 - $19.99 Postage
Orders Between $200-$699.99 - $49.99 Postage
Orders Over $700- $99.99 Postage

*3-5 Days Delivery via UPS Ground

Canada All Orders - $49.99 Postage

*5 Days Delivery via UPS International

To track your order simply download the UPS Tracking App

 

RETURNS POLICY

If you are not happy with your purchase, then we would be happy for you to return the item within 14 days from date of reciept (providing the product has not been opened). Please contact the customer services department to be advised through the returns process.

If you have received a faulty item, you are eligble for a full refund with 30 days of reciept of the item. Please contact warrantyclaims@wavedirect.co.uk to be advised on the return for refund process. If you bring our attention to a fault outside the 30 day period you are eligble for a replacement - the warranty period for our hot tubs are as follows:

1 year for the heater unit/pump
6 months for the spa liner itself.

Please contact warrantyclaims@wavedirect.co.uk in order to be advised through this process.

In the unlikely event that your order or items within it are damaged, you may return them to us for a full refund. You must notify us within 14 working days. 


Please note, as stated in distance selling regulations, we cannot accept returns of Spas or SPA Accessories if you have opened the seal, with the exception of items that are faulty on arrival.