FAQs

The Eco Foam hot tubs can be put together by anyone without tools in about 30 minutes. Tool Free.

Our spa heaters are integrated within the spa liner for a super slick design, space saving convenience and quieter running noise.

RIGID FOAM SPAS

5 Business Days Delivery Service with UPS Ground from our US Warehouse.

Rigid Foam Spas will be delivered using LTL with tailgate service. Rest assured, we will reach out to you to confirm the delivery date, ensuring a seamless experience. Tracking will be provided within 5 business days also. 

For orders up to $99.99, the postage fee is $19.99.

FREE postage on orders $100 and over.

INFLATABLE SPAS

USA MAINLAND

3-5 Business Days Delivery Service with UPS Ground

• Orders for the may vary based on distance. Once you’ve ordered, we will contact you to arrange delivery. All orders are normally delivered within 10 days.
• Orders up to $99.99 - Postage $19.99 
• Orders $100 & Over - Free Postage 

ALASKA

Additional shipment charges of $1800 will be applied for all orders to Alaska

Your hot tub arrives with a heater unit, cover, filter, filter housing, inflation hose and ground sheet, which is everything you need to set up your new hot tub.

Our Rigid Foam tubs take approximately 27 hours to get to maximum temperature of 104°F (40°C) - the total cost to reach maximum temperature is $7.76. The average cost of powering all of our heater units for 1 hour is $0.29. Read our Blog for more info.

Extensions cables can not be used to power spas and this can void warranty.

It usually takes about 60 minutes to fill the 4-person hot tub at standard household water pressure and 75 minutes to fill the 6-person hot tub.

Yes, our hot tubs are designed with 2 child safety features. The top cover comes with clips with safety child protection locks and the heater unit has a child lock button on the control panel. We advise that a child should never be left unmonitored around hot tubs, a parent/guardian should always be present.

Yes, it can be used indoors as well as outdoors. Please note that great care should be taken when using the product indoors in the event of accidents and the potential damage to carpet and furnishings the supplier will not be liable for any loss or damage caused by using the product indoors.

A smooth, flat and even surface that will be able to support the hot tub once filled with water and the people who will be occupying the hot tub. Whilst the Spa appears to be relatively light when inflated it becomes cumbersome when filled with water. A 4-person hot tub weighs more than 800kg and a 6-person hot tub weighs more than 1 tonne.

It is important to have a professionally fitted socket/outdoor socket that is in close proximity to the socket your hot tub will be plugged into. You also have to consider the surroundings of where you will set the hot tub up, it is always good to note where you will drain the hot tub, do you have a point of access for water to drain.

We provide a selection of payment options including: Card payment (including Apple Pay, Google Pay and Shop Pay), PayPal, Klarna and Shop Pay Installments.

This item is currently out of stock, but it is still available to order. As soon as your spa is ready it will be shipped out to you. More information on when your chosen spa will arrive is provided in your basket before checkout.

The hot tub has a 12 month warranty on the liner (The body of the spa), the cover, and the heating unit that controls the temperature and water flow. See full information on the Warranty Information page.

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

Our spas come with free delivery! View all shipping costs on the "Shipping & Returns" page

Yes, even the best hot tubs are vulnerable to failure if they’re not approached with adequate TLC (tub loving care). Regular hot tub maintenance will help ensure that your hot tub spa stays clean and clear for relaxing. Keep your tub in pristine condition with our wide selection of hot tub chemicals. 

All Wave spas with integrated heaters, including rigid eco foam models from 2020 onwards and inflatable spas from 2022, use screw-on/threaded filters. Spas from earlier years with external heaters will require cartridge/non-threaded filters. Shop all Filters.

We advise purchasing our Pool and Spa starter kit containing all the chemicals you need to keep your hot tub water clean and safe. For added protection and insulation, we recommend using a bubble mat liner and inflatable cover. 

The filter and filter housing are stored inside the heater unit/pump. There is a clip below the three black connectors that you undo and they are stored in there. Place the filter cartridge inside the filter housing, which will be stored inside your heater unit. Screw on the filter housing to the bottom inlet/outlet, there should be a 1-2cm gap between the filter and the liner.

The filter should be changed regularly to maintain water clarity. However, this depends on how often the hot tub is used and how dirty the water has become. The duration of your spa filter is dictated by the time your heat/filter functions are applied. We recommend that you change your hot tub filter every 150 hours. The filter should be changed every 2 weeks for weekend usage only (Fri – Sun). We do not recommend filter cleaning with hoses or jet washing due to water degradation and possible damage to the paper folds inside the filter. The most important elements regarding the ongoing maintenance of your spa are your filter and chemical use.

The Air pump is too hot - Unplug the system. After the air pump has cooled, insert the plug and press the bubble button to activate

The Air Pump is in cooling mode - The Bubble Jet system can run for 20 minutes, it will stop automatically and cool down for 10 minutes before it can restart again

Something is wrong with the heater unit - Contact Customer Service if it does not reset

Water is too hot/above sensor maximum - Unplug the spa and allow the water to cool

Temperature is set too low - Set to a higher temperature (20°C/68°F to 40°C/104°F) than the current water temperature

Dirty filter cartridge - Replace the filter cartridge

Improper water levels - Add water to the specified levels

Power voltage is too low or incorrect frequency - Contact a qualified electrician

Dirty filter cartridge - Replace the filter cartridge

Inner liner is torn or punctured - Follow these steps to locate the source of the puncture:
1. Drain the water in your Spa and then fully inflate it.
2. You should hear hissing sounds from the source of the leak, and these can guide you to the location of the puncture.
3. If no sound can be heard however, please wipe or spray the Spa with soapy water. This will create large air bubbles at the source of the leak.
4. If you are still unable to locate the puncture, please repeat the steps but in the inside of the Spa itself, as well as around the base and along the seams.
If you have one of our integrated heater Spas, the liner’s warranty is 1 year, and 6 months for our other models. Once you have located the source of the leak, and your Spa is in warranty, please send us a clear photo or video of the puncture and we can then proceed with resolving the issue for you. If your Spa is out of warranty, please use the repair patch provided to repair the puncture.

Cause: When the filtration system has worked for approx. 168 hours, FC code will appear to advise you to check the filter. Change) will appear. The pump and heating buttons will be disabled.

Solution: Check the filter is clean and change if necessary. Press the ‘Filter’ button again. The FC error code will disappear, water temperature will be displayed, and all functions will return to normal.

Cause: Blocked or dirty filter. Low ambient temperature: the pipe and heater are too cold to function correctly.

Solution: Check the filter is clean and change if necessary. Pour some warm water into the spa, and the upper water outlet.

Cause: A blockage in the system is preventing water circulation and causing a false high temperature reading.

Solution: Check the water flow from the filter outlet; if the flow rate is weak, non-existent or the heater is making a grinding sound please: 1) Ensure filter does not need replacement 2) Rinse the filter under a tap to clean 3) Check the filter is not overtightened. If debris is drawn into the motor, the impeller may seize. Unplug at the mains, drain water and remove the filter, then check the outlet for obstructions. Hard water can cause limescale build-up. Turn off the spa at the mains, remove the filter, then use a garden hose to run clean water through the inlet and outlet to loosen limescale or other debris. Use a net to remove debris from the water.

Cause: Water temperature sensor issue

Solution: Please contact Wave customer services

Cause: Freeze Protect mode has been activated.

Solution: To exit Freeze Protect (FP) mode, press the HEATER button followed by the UP button, until reaching 20°C / 68°F. The controller will return to its normal state. If the FP code still shows after carrying out the above, there may be a controller malfunction. Please contact Wave customer services.