CUSTOMER SERVICE

 CUSTOMER SERVICE

We are open Monday to Friday, from 8AM until 9PM UK time, Email us with all enquiries. We aim to respond to all enquiries within 48 hours Monday to Sunday.

Live Chat

The best way to contact us to is to use our automated chat, which you can find in the bottom corner of every page on this site. Someone will be there to answer you between 8am and 6pm GMT Monday to Friday and 10am and 4pm at weekends. If nobody is available, we will take your details and get back to you within 48 hours. 

Contact by Email

You can email us at waveCS@wavedirect.co.uk

Request a call back

To request a call from one of our agents all you need to do is submit a call back request by emailing waveCS@wavedirect.co.uk with the following details:

Name:
Email used to place the order:
Delivery Address:
Post Code:
Reason for requesting a call:
Any preferred time or time unavailable:

We will aim to call you in the next 48 hours but this can not be guaranteed and calls will only be made to those who submit all the information.

Please be aware this is for general advice only and not for submitting warranty claims.