The best way to contact us to is to use our automated chat, which you can find in the bottom corner of every page on this site. Someone will be there to answer you between 8am and 6pm GMT Monday to Friday and 10am and 4pm at weekends. If nobody is available, we will take your details and get back to you within 48 hours.
If you'd prefer to, you can email us at waveCS@wavedirect.co.uk
PRESS & MARKETING
For all press, marketing & affiliate enquiries please contact our customer services team, we are always keen to further develop relationships with affiliate businesses so please don't hesitate to get in contact if you have any queries.
We're happy to accept returns should the item not suit or is faulty in anyway. Please note that all exchanges and replacements are subject to stock availability.
If you would like to cancel your order, please send us your cancellation requests before 10:00 AM EST the following day of your order as this is when orders will be processed.
Any returns or cancellations made after the set time will incur restocking and postage charges (taken from your refund).
CHANGE OF MIND
Want to return you Wave order? Please contact customer services within 14 days before returning any orders. As unapproved returns will be rejected.
Wave Customer Services can only accept the return of unwanted items within this time frame in the exact condition received and in the original packaging. Items will be assessed before your return is authorised, at this point one of our friendly agents will guide you through the returns process.
We do not cover return courier costs of unwanted items.
Please always double check the product description in detail before you place your order.
All Wave Spas come with a 12 month warranty on the control unit and a six month warranty on the cover and liner. In the unlikely event that you do have issues with your Wave Spa, we will try to help you with troubleshooting in the first instance followed by repairs. If we are unsuccessful, we will move to replacing any damaged parts or the whole spa.
Products must be used in accordance with the instructions provided.
Due to hygiene reasons, in the case of a Wave Spa needed to be returned, they must be returned in clean & dry condition regardless of the type of the warranty claim. Failure to do this could mean we would return the Wave Spa to you.
Please note that warranty claims are subject to product assessment and testing on receipt of the spa. Any issues with the control unit are covered for 12 months, subject to using the spa correctly. The cover and liner have 6 months warranty and will be replaced if it has a puncture due to a manufacturing fault.
We will request photographic evidence that the damaged item has been disabled before sending the replacement item. In order to be directed to the relevant aftersales provider, you will have to submit a warranty claim with us.