Customer Service

CONTACT US

Please email us at waveCS@wavedirect.co.uk

PRESS & MARKETING

For all press, marketing & affiliate enquiries please contact our customer services team, we are always keen to further develop relationships with affiliate businesses so please don't hesitate to get in contact if you have any queries.

RETURNS POLICY

We're happy to accept returns should the item not suit or is faulty in anyway. Please note that all exchanges and replacements are subject to stock availability.

CANCELLATIONS

If you would like to cancel your order, please send us your cancellation requests before 10:00 AM EST the following day of your order as this is when orders will be processed.

Any returns or cancellations made after the set time will incur restocking and postage charges (taken from your refund).

CHANGE OF MIND

Want to return you Wave order? Please contact customer services within 14 days before returning any orders. As unapproved returns will be rejected.

Wave Customer Services can only accept the return of unwanted items within this time frame in the exact condition received and in the original packaging. Items will be assessed before your return is authorised, at this point one of our friendly agents will guide you through the returns process.

We do not cover return courier costs of unwanted items.

Please always double check the product description in detail before you place your order.

WARRANTY RETURNS

INFLATABLE SPAS

Warranty Coverage:

Control Unit: Enjoy peace of mind with a 12-month warranty on the control unit. In the unlikely event of any issues, we'll be there to assist you with troubleshooting and repairs, making sure you get back to relaxing in no time.

Cover and Liner: Your Wave Spa’s cover and liner are protected by a 6-month warranty. If you encounter any manufacturing-related punctures, we'll promptly replace the affected components, allowing you to continue your hot tub adventures without interruption.

Terms and Conditions:

To ensure warranty coverage, it's essential to use your Wave Spa following the provided instructions diligently.

In the rare case that you need to return your Wave Spa for warranty purposes, please make sure it is returned to us in a clean and dry condition, as hygiene is of utmost importance to us.

All warranty claims are subject to product assessment and testing upon receipt of the spa. Rest assured, we'll work diligently to address any valid concerns promptly.

Should you experience any issues with the control unit within the first 12 months of ownership, it will be covered under warranty, provided the spa was used correctly.

Warranty Claim Process:

If you encounter any problems covered under warranty, our team is ready to assist you. Simply submit a warranty claim, and we'll guide you to the relevant aftersales provider. To expedite the process, we may request photographic evidence of the damaged item before sending a replacement.

FOAM SPAS