Got a question? Talk to a Wave expert.

Our Customer Service Team are on hand to help with any spa enquiries.
We are open Monday to Friday 10am to 4pm. We aim to respond to all enquiries within 48 business hours

WAVE ASSIST AUTOMATED CHAT

Below is our new automated response chat who is designed to help you with questions you may have and would like the information instantly. you can ask anything from product details, updates on your order, questions on the preorder dates. If there are questions Wave Assist can not answer for you, it will request all the information needed for Customer Service to be able to answer your query and email it to them for you.

One of the best features is it can answer any warranty questions, provide troubleshooting for any issues and you can submit a warranty claim. Wave assist talks you through it from start to finish in one easy interaction rather than back and forth in emails. It also advises when, what and how you need to record the sufficient evidence required to submit a claim.


Give it a go below and let us know what you think or if you would like to suggest some amendments - customerfeedback@wavedirect.co.uk

If you can not find your information here try our new live chat on the link below
https://www.us.wavespas.com/live-chat-referral

Customer Service Team are on hand to help with any spa enquiries.
We are open Monday to Sunday 8am til 9pm. We aim to respond to all enquiries within 48 business hours


General Enquiries

If you have a question about our hot tubs, chemicals, filters or products,
please email:

enquiries@wavespas.com



Technical Enquiries

If you need help troubleshooting or fixing a technical issue,
please email:

technicalenquiries@wavespas.com



Warranty Claims

If you have a question about your warranty or want to make a claim,
please email:

warrantyclaims@wavespas.com


Customer Feedback

We strive to provide an excellent service.
If you have some feedback, please email:

customerfeedback@wavespas.com



Live Chat

In our bid to be the best we have listened to your feedback and constantly expanding our customer service to ensure you get the help quickly, efficiently, and in a way that suits your needs. We have added a few things to the Wave Customer Care Department the first one is our live chat.

Please be aware that currently this chat will only be fully staffed until 12mid day Monday to Friday and may not be available after. However, we are looking to extend those hours.

You can try our new live chat on the link below

us.wavespas.com/live-chat-referral


Call Back Request

While it is the end goal to have one unfortunately the inbound phone line is not up and running just yet. So what we have done in the meantime to try and help you as quickly as possible is set up a call-back process.

All you need to do is submit a call back request by emailing callbackrequest@wavedirect.co.uk and you will get an automated response requesting the information needed once you reply with all the details we will aim to call you in 48 hours.

  This is for general advice only and not for submitting warranty claims.

callbackrequest@wavespas.com


Press & Marketing



For any advertising, press and affiliate enquiries, please contact
our Marketing Team at marketing@wavespas.com

If you’re no longer receiving our marketing emails, make sure to subscribe to our
mailing list and be the first to know about special offers,
exciting news and competitions. 


How can I get involved in a Wave affiliate campaign? 

We’re always looking to work with fun and talented influencers on social media.
If you’re interested in collaborating with us,
please email marketing@wavespas.com with your media kit.
Don’t forget to follow and engage with our socials!



Returns & Exchanges


All products may be returned within 14 working days of receiving them. To be eligible for a return, your items must be in the exact same condition you received them, including the original packaging. Spas that have been used/ damaged will not be accepted and will be returned to the sender. There will be a charge for any returned products that need repackaging.



Warranty


All spas have a 12-month warranty on the control unit and a 6-month warranty on the cover and liner. If you wish to submit a warranty claim, please email warrantyclaims@wavespas.com with the following information: 

  • Customer name
  • Customer address
  • Customer email address
  • Proof of purchase
  • Photos of the setup of the spa
  • Photo (s) of the problem
  • Batch number/ serial number*


* If your enquiry relates to the cover and/or liner, please state the batch number located above the warning label on the liner. If your enquiry relates to the control unit, the batch/serial number is located inside the compartment/heater unit at the back of the Wave Spa.

Please note that warranty claims are subject to product assessment & testing on receipt of the spa.


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