Got a question? Talk to a Wave expert.

Our Customer Service Team are on hand to help with any spa enquiries.
We are open Monday to Friday 10am to 4pm. We aim to respond to all enquiries within 48 business hours

General Enquiries

If you have a question about our hot tubs, chemicals, filters or products,
please email:

Technical Enquiries

If you need help troubleshooting or fixing a technical issue,
please email:

Warranty Claims

If you have a question about your warranty or want to make a claim,
please email:

Customer Feedback

We strive to provide an excellent service.
If you have some feedback, please email:

Press & Marketing

For any advertising, press and affiliate enquiries, please contact
our Marketing Team at

If you’re no longer receiving our marketing emails, make sure to subscribe to our
mailing list and be the first to know about special offers,
exciting news and competitions. 

How can I get involved in a Wave affiliate campaign? 

We’re always looking to work with fun and talented influencers on social media.
If you’re interested in collaborating with us,
please email with your media kit.
Don’t forget to follow and engage with our socials!

Returns & Exchanges

All products may be returned within 14 working days of receiving them. To be eligible for a return, your items must be in the exact same condition you received them, including the original packaging. Spas that have been used/ damaged will not be accepted and will be returned to the sender. There will be a charge for any returned products that need repackaging.


All spas have a 12-month warranty on the control unit and a 6-month warranty on the cover and liner. If you wish to submit a warranty claim, please email with the following information: 

  • Customer name
  • Customer address
  • Customer contact number
  • Customer email address
  • Proof of purchase
  • Photos of the setup of the spa
  • Photo (s) of the problem
  • Batch number/ serial number*

* If your enquiry relates to the cover and/or liner, please state the batch number located above the warning label on the liner. If your enquiry relates to the control unit, the batch/serial number is located inside the compartment/heater unit at the back of the Wave Spa.

Please note that warranty claims are subject to product assessment & testing on receipt of the spa.

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