Got a question? Talk to a Wave expert.
Our Customer Service Team are on hand to help with any spa enquiries.
We are open Monday to Friday 10am to 4pm. We aim to respond to all enquiries within 48 business hours
Press & Marketing
For any advertising, press and affiliate enquiries, please contact
our Marketing Team at firstname.lastname@example.org
How can I get involved in a Wave affiliate campaign?
We’re always looking to work with fun and talented influencers on social media.
If you’re interested in collaborating with us,
please email email@example.com with your media kit.
Don’t forget to follow and engage with our socials!
Returns & Exchanges
All products may be returned within 14 working days of receiving them. To be eligible for a return, your items must be in the exact same condition you received them, including the original packaging. Spas that have been used/ damaged will not be accepted and will be returned to the sender. There will be a charge for any returned products that need repackaging.
All spas have a 12-month warranty on the control unit and a 6-month warranty on the cover and liner. If you wish to submit a warranty claim, please email firstname.lastname@example.org with the following information:
- Customer name
- Customer address
- Customer contact number
- Customer email address
- Proof of purchase
- Photos of the setup of the spa
- Photo (s) of the problem
- Batch number/ serial number*
* If your enquiry relates to the cover and/or liner, please state the batch number located above the warning label on the liner. If your enquiry relates to the control unit, the batch/serial number is located inside the compartment/heater unit at the back of the Wave Spa.
Please note that warranty claims are subject to product assessment & testing on receipt of the spa.